Frequently asked questions

How can I contact the airline to cancel my flight before it departs?

If you need to cancel your flight before it departs, please be advised that you must notify the airline as soon as possible. You can do this by logging into your personal account on the airline's website.  Order search.

To access your account, please enter your booking reference (6 digits) and your last name (as it appears on your ticket). Once you have logged in, click on the "Return" button to cancel your seat and request a refund..

Additionally, after notifying the airline about the cancellation of your flight on your personal account, if your ticket was purchased through the airline's official website, you can contact their customer service at infoavia@azimuth.ru  to request a refund. Please attach a scanned copy of your identity document and the electronic flight ticket confirmation to your email. If the reason for the cancellation is illness or medical reasons, please also provide scanned copies of any relevant medical documents. The requirements for these documents are outlined in the Rules and conditions for ticket refund..

Please note that if you purchased your ticket through a third-party partner, you should contact them directly for assistance with a refund.