Frequently asked questions

If there is a change in my flight schedule, how will I know about it?

In case of a schedule change or flight cancellation, the Airline sends a notification letter to all passengers to the e-mail you provided when booking your ticket. The notification letter contains detailed information about the flight change and the procedure for exchanging or refunding the ticket without charges. It is very important to specify your email and mobile phone number correctly so that an airline employee can contact you promptly. We recommend checking your e-mail before departure (including your spam folder).